For the public to exchange the cut and mutilated notes at all its Issue offices and currency chest branches of commercial banks the Reserve Bank has been extending facilities. The Note Refund Rules have been comprehensively revised and simplified. The mutilated banknotes can be adjudicated by any officer of the designated branch. The facility of exchange of mutilated banknotes would be available at designated bank branches (including cooperative banks and RRBs) to all tenderers whether or not they are account holders. While the facility for exchange of soiled notes is to be provided by all banks at all of their branches. This facility should benefit the members of the public at large and is not to be preempted by a group of persons.
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